Internal Reference Number: FOI_9040
Date Request Received: 17/11/2025 00:00:00
Date Request Replied To: 09/12/2025 00:00:00
This response was sent via: By Email
Request Summary: People in the UK who are deaf, have hearing loss or tinnitus
Request Category: Charities
| Question Number 1: As you will know, in 2016, NHS England introduced the Accessible Information Standard (AIS) 鈥� a document that sets out clear guidance on what must be done to make NHS and publicly funded social care services accessible to people with disability and sensory loss. I would like to request some information from the NHS Trust that relates to accessible healthcare for RNID鈥檚 communities, under the Freedom of Information Act 2000. What proportion of staff employed by the Trust have completed the NHS England e-learning module on the NHS Accessible Information Standard? | |
| Answer To Question 1: Information not held | |
| Question Number 2: What proportion of the clinical staff employed by the Trust have completed the NHS England e-learning module on the NHS Accessible Information Standard? | |
| Answer To Question 2: Information not held | |
| Question Number 3: Does the Trust offer training on deaf awareness to staff? If so, please specify how the training is delivered. | |
| Answer To Question 3: Not specifically. | |
| Question Number 4: In the last five years, how many NHS complaints has the Trust received which primarily relate to a failure to provide care that is accessible to a person who is deaf or has hearing loss, and/or a failure to provide 鈥渞easonable adjustments鈥� during the care of a person who is deaf or has hearing loss? As you will know, 鈥渞easonable adjustments鈥� are a legal requirement under the Equality Act 2010, to make sure health services are accessible to disabled people. Reasonable adjustments in accessing NHS services for a person who is deaf or has hearing loss might include the provision of a BSL interpreter or other communication support professional, facing the patient and not speaking too quickly, or the provision of alternative contact methods to the telephone. If it is not possible to provide these figures in full without incurring the Act鈥檚 Section 12 time/cost limit, please provide any figures you are able to within the limit (e.g. figures for one year, any snapshot reports/audits) | |
| Answer To Question 4: Two complaints received over the last 5 years. | |
| Question Number 5: In the last five years, what has been the cost of litigation to the NHS Trust as a result of failure to make reasonable adjustments under the Equality Act 2010 to meet the communication needs of patients who are deaf or have hearing loss? If such payments are processed by NHS Resolution, including where failure to provide reasonable adjustments has been part of a clinical negligence case, please let us know total cost paid as a result of claims against the Trust on this topic. If it is not possible to provide these figures in full without incurring the Act鈥檚 Section 12 time/cost limit, please provide any figures you are able to within the limit. | |
| Answer To Question 5: Please re-direct to NHSR as they are the organisation who process any payments. - https://resolution.nhs.uk/ | |
| Question Number 6: In the last five years, what has been the cost of litigation to the NHS Trust as a result of failure to make reasonable adjustments under the Equality Act 2010 to meet the communication needs of patients with a disability, impairment, or sensory loss (as set out in the NHS Accessible Information Standard)? If such payments are processed by NHS Resolution, including where failure to provide reasonable adjustments has been part of a clinical negligence case, please let us know total cost paid as a result of claims against the Trust on this topic. | |
| Answer To Question 6: Please re-direct to NHSR as they are the organisation who process any payments. - https://resolution.nhs.uk/ | |
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Our staff at 91影视 District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
