Internal Reference Number: FOI_8997
Date Request Received: 29/10/2025 00:00:00
Date Request Replied To: 12/11/2025 00:00:00
This response was sent via: By Email
Request Summary: Friends and Family Test survey contract
Request Category: Private Individuals
| Question Number 1: Under the Freedom of Information Act, could you kindly provide details in respect to your contract for Friends and Family Test Surveys. Are you currently using a 3rd party provider platform to manage the FFT surveys ?, if so please provide the name? | |
| Answer To Question 1: Healthcare Communications UK Limited | |
| Question Number 2: Actual spend from the Start of the contract to the current date with costs detailed per annum. | |
| Answer To Question 2: 拢23,931.54 | |
| Question Number 3: Initial Start date of the contract? | |
| Answer To Question 3: 01/11/2024 | |
| Question Number 4: Expiry date of the original contract? | |
| Answer To Question 4: 31/10/2025 | |
| Question Number 5: Is there an extension option in the contract ? How many extension terms are available ? and what stage of extensions are you currently on ? | |
| Answer To Question 5: No | |
| Question Number 6: If nearing extension has a decision been made on extending the contract and to what period? | |
| Answer To Question 6: Contract is being renewed with the incumbent provider until no later than 31st August 2026. | |
| Question Number 7: The pay bands of staff and Whole Time Equivalents directly responsible for the management of the Friends and Family Test. | |
| Answer To Question 7: Band 6 full time 鈥� day to day facilitation, reporting, management, support | |
| Question Number 8: Kindly advise on all the methods of collecting feedback used : ( For example, online survey, telephone survey, SMS outbound and inbound , paper forms). Annual volumes of each. | |
| Answer To Question 8: The methods of collection are online survey, SMS outbound and inbound, paper forms. Annual volumes split by collection method are published here: https://www.england.nhs.uk/statistics/statistical-work-areas/friends-and-family-test/friends-and-family-test-data/ | |
| Question Number 9: Name & Job Title of the senior staff (outside of procurement) responsible for this contract? | |
| Answer To Question 9: Currently awaiting commencement of post 鈥� Head of patient experience Responsibility currently under Jayne Sheppard, Deputy Chief Nursing Officer | |
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