Internal Reference Number: FOI_8994
Date Request Received: 27/10/2025 00:00:00
Date Request Replied To: 11/11/2025 00:00:00
This response was sent via: By Email
Request Summary: Trust’s patient portal, also known as a Patient Engagement Portal (PEP).
Request Category: Students (Educational)
| Question Number 1: I am writing under the Freedom of Information Act (2000) to please request the following information regarding your Trust’s patient portal, also known as a Patient Engagement Portal (PEP). General Information Does your Trust have a PEP?     Yes / No • If no, do you plan to have one? ___________ What is the name of your PEP product? ___________________________ What year did your PEP go live? __________ | |
| Answer To Question 1: Yes Dr Doctor c.2022 | |
| Question Number 2: Staff Training and Support Did staff receive formal training on using the PEP during implementation?     Yes / No • If yes, was this mandatory? ___________________ Do staff receive formal ongoing training on the PEP?     Yes / No • If yes, is this mandatory? ___________________ Which job role and/or department provides support for staff using the PEP? __________________________________________________ Is it mandatory for staff to use the PEP?     Yes / No | |
| Answer To Question 2: As part of the implementation project training was provided to relevant staff, it was not mandated training per say, it was delivered as a project roll out. Training is given to relevant staff when they start a new role but no mandatory routine training is expected The PEP is supported by the Digital team. PEP is used for a range of activities as standard practice and thus yes, you could argue it is mandated given it is part of the workflow now. | |
| Question Number 3: Implementation and Management Which team led the PEP implementation process? ____________________________________ Did your Trust have a formal implementation strategy or project plan for the PEP? Yes / No Does your Trust have dedicated Project Management support for digital transformation? Yes / No • If yes, please provide the job title ______________________________________ Does your Trust have any ring-fenced funding to support digital transformation?     Yes / No Does your Trust have a designated board-level role with responsibility for digital strategy?      Yes / No • If yes, please provide the job title ______________________________________ Do you have a dedicated team solely working on the PEP?   Yes / No • If yes, how many members of staff work on this team? _____________________ | |
| Answer To Question 3: The Trust's Transformation Team Yes Yes Senior Project Manager No Yes Chief Transformation and Innovation Officer No | |
| Question Number 4: PEP Functionality -please see attached | |
| Answer To Question 4: Please see attached To accompany this answer to question 4 please also see the documents listed below:  FOI 8994 - Q4 response.pdf | |
| Question Number 5: Usage Data How many staff have logged on to the PEP in the last 6 months ___________ Please provide a breakdown of the staff groups who have logged on to the PEP in the last 6 months, shown as percentages: For example: 60% Administrative, 20% Clinical, 10% IT Support, 10% management. | |
| Answer To Question 5: Information not held | |
| Please see Attachments: | |
| To return to the list of all the FOI requests please click here | |
Our staff at 91Ó°ÊÓ District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
