Internal Reference Number: FOI_8963
Date Request Received: 13/10/2025 00:00:00
Date Request Replied To: 06/11/2025 00:00:00
This response was sent via: By Email
Request Summary: Mail services
Request Category: Companies
| Question Number 1: How many letters in total were sent by the Trust between 1st October 2024 - 30th September 2025? Of those, how many and what percentage were: a) Posted locally (i.e. franked and sent out by the post room): b) Sent via hybrid mail (i.e. posted by your hybrid mail supplier): c) Sent digitally (i.e. published and read by the recipient via the NHS app): | |
| Answer To Question 1: How many letters in total were sent by the Trust between 1st October 2024 - 30th September 2025? - 701,019 Of those, how many and what percentage were: a) Posted locally (i.e. franked and sent out by the post room):381,378 approx. 54.42% b) Sent via hybrid mail (i.e. posted by your hybrid mail supplier): 319,641approx 45.60% | |
| Question Number 2: Of those letters posted locally or sent via hybrid mail between 1st October 2024 - 30th September 2025, how many were sent 1st class? Of those letters posted locally or sent via hybrid mail between 1st October 2024 - 30th September 2025, how many were sent via 2nd class? | |
| Answer To Question 2: Of those letters posted locally or sent via hybrid mail between 1st October 2024 - 30th September 2025, how many were sent 1st class? 32,262 Of those letters posted locally or sent via hybrid mail between 1st October 2024 - 30th September 2025, how many were sent via 2nd class? 349,115 | |
| Question Number 3: If you use a hybrid mail service: As of September 2025, who is your hybrid mail provider? Which frameworks do you use to tender for hybrid mail? What date was the agreement signed? When does the contract expire? | |
| Answer To Question 3: - Synertec Limited - The service is currently being provided on supplier terms basis without a contract. However, we are now working on a 12-month framework agreement with the supplier. This contract is expected to be signed by the 31st of October 2025 - We expect the contract to be signed on October 31, 2025 - If we sign the contract on October 31, 2025,聽 it will expire on October 30, 2026 | |
| Question Number 4: If you use a patient portal for some or all of your patient communications: As of September 2025, who is your patient portal or NHS app supplier: What month and year did your patient portal or NHS app go live for online communications: Month / Year As of September 2025, what is the total number of patients registered to receive online communications via your patient portal or NHS app: What percentage of letters submitted to your hybrid mail provider were first passed into the NHS app (i.e. the letter was not read in the app by the intended recipient): % Does your hybrid mail supplier charge you for passing letters into your NHS app: Yes / No What were the total number of letters sent and read by patients via your patient portal or NHS app between 1st October 2024 - 30th September 2025 (i.e. read online): | |
| Answer To Question 4: As of September 2025, who is your patient portal or NHS app supplier: - DrDoctor is our patient portal. What month and year did your patient portal or NHS app go live for online communications: - We went live with DrDoctor in pilot form in October 2022. Full trust rollout was November 2022. As of September 2025, what is the total number of patients registered to receive online communications via your patient portal or NHS app: - 21,067 opted for email What percentage of letters submitted to your hybrid mail provider were first passed into the NHS app (i.e. the letter was not read in the app by the intended recipient): % - We do not have access to this figure. Does your hybrid mail supplier charge you for passing letters into your NHS app: - Yes What were the total number of letters sent and read by patients via your patient portal or NHS app between 1st October 2024 - 30th September 2025 (i.e. read online): - 174,425 - Letters uploaded 162,873 - Patients notified 107,247 - Letters viewed | |
| Question Number 5: As of 2025, who manages digital transformation initiatives? Name: Phone: Email Address: | |
| Answer To Question 5: Name: Jon Burwell Phone: 01722 336262 Email Address: jon.burwell@nhs.net | |
| Question Number 6: As of 2025, who is your print room manager / manager of mailing operations? Name: Phone: Email Address: | |
| Answer To Question 6: Physical Post Room, Ian Robinson, Head of Facilities, 01722 336262, Ian.robinson9@nhs.net | |
| Question Number 7: As of 2025, who manages procurement for print and post solutions? Name: Phone: Email Address: | |
| Answer To Question 7: Name: Daniel Dabrowski Phone: 01722 336262 Email Address: support@salisburyfoundationtrust-support.freshdesk.com | |
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Our staff at 91影视 District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
